• Weather
• Transportation/Traffic
• Consumer
• Education
• Environment
• Politics
• Election '08
• Real Estate
• Webtowns/Neighborhoods
• Under the Needle
• Obituaries
• Special Reports
• Corrections

• Election '08
• U.S.
• Washington, D.C.
• Africa
• Asia
• Australia
• Canada
• Europe
• Latin America
• Middle East

• Mariners/MLB
• Seahawks/NFL
• Sonics/NBA
• Storm/WNBA
• Sounders FC/Soccer
• College Football
• College Basketball
• High Schools
• Snow Sports
• Other Sports
• Art Thiel
• Jim Moore

• Boeing
• Microsoft
• VC Notebook
• Bill Virgin
• Real Estate
• Wire
• Tech Wire
• Personal Finance
• Sci-Tech
• Layoff Tracker

• Event Calendar
• Movies - Showtimes
• TV & Radio - Listings
• Restaurants/Dining
• Music
• Local Bands
• Books
• Video Games
• Theater/Fine Arts
• People
• A&E Wire
• Going Out
• Staying In

• Pets
• Food
• Seattle@Home
• NW Gardens
• Getaways/Outdoors
• Visitors Guide
• Health & Fitness
• Fashion
• Parenting
• MomSeattle
• DadSeattle
• Advice Columnists
• Horoscope
• Wheels

• Comics & Games
• Crossword

• Photos
• MySeattlePix
• Multimedia
• AP Video
• Buy Photos

• Editorials
• Letters
• David Horsey
• Forums
• Soundoffs
• Joel Connelly
• Robert Jamieson
• D. Parvaz
• Mary Swift

• Staff Blogs
• Reader Blogs
• Blog for us

• Home Delivery
• Mobile
• e-Edition
• E-mail Newsletters
• RSS Feeds
• P-I Reader
• Twitter

• Online ads
• Online text ads
• Newspaper ads
• Classified ads

• Classifieds
• Shopping
• Pets
• Personals
• Place an ad

A telecom giant's decline In the end, a single event may have sealed AT&T Wireless's fate: the opportunity for its customers to leave. A mass exodus from the Redmond carrier began late last year when, compelled by a new federal rule, wireless companies let subscribers switch among them while keeping their phone numbers. Freedom of choice meant a financial and public relations disaster for AT&T Wireless. (Published Sept. 21, 2004) Readers, company speak out More than 65 readers responded by phone or e-mail to the P-I Special Report, The Fall of AT&T Wireless, as did the company itself. (Published Sept. 27, 2004) Hello, Cingular; goodbye, AT&T Wireless Federal regulators have approved a $41 billion purchase of Redmond's AT&T Wireless by Cingular -- with conditions. - Who wins, who loses in the deal Cingular keeps some AT&T execs Cingular Wireless said the company will be governed from four regional centers -- one of them in Redmond -- by a combination of its executives and those from AT&T Wireless. - Q & A for customers What do you think about AT&T Wireless? Share your comments.

THE DETAILS Disconnected An illustrated look at AT&T Wireless' technical and customer-service troubles (139K PDF).   The power people This graphic (284K PDF) tracks the changing faces of AT&T's leadership since 1983.

Previous stories

Who's irked at AT&T Wireless?
AT&T Corp. -- once known as the infamously apathetic Ma Bell -- has threatened to lift AT&T Wireless Services Inc.'s right to use the "AT&T" brand name if it doesn't improve its customer service. (Published August 7, 2004)

AT&T Wireless-Cingular merger assailed by consumer groups
AT&T Two consumer groups asked the attorneys general of 10 states yesterday to closely examine the proposed sale of AT&T Wireless Services Inc. of Redmond to Cingular Wireless LLC. (Published August 4, 2004)

AT&T Wireless profit falls
Redmond's AT&T Wireless Services Inc. said second-quarter profit fell 73 percent as the company spent more to win back customers. (Published July 22, 2004)

AT&T Wireless adds high-speed data service
Redmond's AT&T Wireless Services Inc. yesterday introduced a new high-speed data service in four cities, including Seattle, that it said will let customers view news, movie trailers and weather forecasts on their cell phones, laptops and personal digital assistants. (Published July 21, 2004)